SHIPPING & RETURNS

SHIPPING POLICY

 

How do I know if my order was shipped?

You will receive two emails. One when you place the order and one when your order ships. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, to track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking does not update, contact us at kolinou8@gmail.com. Please allow 3-7 business days after the order is placed to receive a tracking number. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. If the address is incorrect, then you will not receive a confirmation email or updates with your tracking information. Please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. To ensure that your package is properly delivered, and you receive the shipment, please make sure your address is entered correctly.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package says "returned non-deliverable”, we will issue a refund or gift card for the net price of your item(s) minus the shipping charge. BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.

USPS Priority Mail- Domestic Services

1-3 Business Day Delivery Time

Most in-stock items generally ship from our fulfillment center within 3-7 business days and arrive within 1-3 business days. Some packages may take longer to arrive due to mailing delays. USPS also recognizes federal holidays and will hold packages in transit on those days. Occasionally, USPS experiences a backlog, especially around peak times such as Christmas. The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. While USPS delivers in bad weather, severe weather and national disasters can prevent mail from reaching affected areas. You may track your domestic orders by visiting "http://www.usps.com/"; www.USPS.com. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. Edge Entity is not responsible or liable for any USPS errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from your merchandise refund. You will need to cover the ongoing customs cost and taxes included in your shipping destination. Although we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.

RETURN POLICY

Sorry guys! There will be no refunds for any reason. All merchandise sold by Edge Entity is sold without a guarantee. We at KOLINOU DO NOT guarantee effective results for each customer due to the fact that each individual is different from the next. By making a purchase with KOLINOU, you are confirming that you agree to our "no refunds" policy. Any questions or concerns may be directed to kolinou8@gmail.com and will be answered within 24 hours of receiving on business days. Happy shopping!